Sales Policy

HOW TO ORDER:

Ordering with Tenka Flexible Packaging is fast, easy and convenient!
1. Call in your order during our office hours: Monday – Friday from 8:00am to 6:00pm.
2. Fax your order 24 hours to 909.902.0997.
3. Email your order to orders@tenkapack.com.

PAYMENT METHODS:

1. For your convenience, we gladly accept major credit cards (Visa, MasterCard, Discover and American Express).
2. (Cash on Delivery). However, customers will incur extra tag charges as assessed by specific carriers.
3. Prepayment with a check or money order. Payment will need to be received (including shipping charges) before the order can be shipped.
4. Net 30 terms are available OAC (On Approved Credit).

TAXES:

1. Tenka Flexible Packaging charges 9% sales tax for non-resale items shipped within California. We will gladly waive the sales tax for tax-exempted customers. Please fax us a copy of your Resale Certificate to 909.902.0997.

BACKORDER POLICY:

1. In the event that an item is backordered, a Tenka Staff Member will contact you to determine if you would like a substitute product.
2. Customers will not be charged for backordered items until they are shipped.
3. It is the customer’s responsibility to contact Tenka Flexible Packaging if they would like to cancel an existing backorder.

SPLIT CASE POLICY:

1. Case quantities are listed on this website
2. Customers may order less than case quantities, however an additional 10% split case fee will apply.